Hi I have noticed a recent issue with and installation of tutor where the server is returning a disconnected setting for smtp lib
the SMTP SETTINGS in the config.yml are
RUN_SMTP: false
SMTP_HOST: external mail servername redacted
SMTP_PASSWORD: redacted
SMTP_PORT: 587
SMTP_USERNAME: redacted
SMTP_USE_TLS: true
> lms_1 | 2021-06-18 12:55:47,286 INFO 10 [audit] [user 11] [ip 31.48.108.172] password_reset.py:289 - Password reset initiated for email Redacted.
> lms_1 | 2021-06-18 12:55:47,377 ERROR 10 [edx_ace.channel.django_email] [user 11] [ip 31.48.108.172] django_email.py:95 - Connection unexpectedly closed: [Errno 104] Connection reset by peer
> lms_1 | Traceback (most recent call last):
> lms_1 | File "/opt/pyenv/versions/3.8.6/lib/python3.8/smtplib.py", line 391, in getreply
> lms_1 | line = self.file.readline(_MAXLINE + 1)
> lms_1 | File "/opt/pyenv/versions/3.8.6/lib/python3.8/socket.py", line 669, in readinto
> lms_1 | return self._sock.recv_into(b)
> lms_1 | ConnectionResetError: [Errno 104] Connection reset by peer
> lms_1 |
> lms_1 | During handling of the above exception, another exception occurred:
> lms_1 |
> lms_1 | Traceback (most recent call last):
> lms_1 | File "/openedx/venv/lib/python3.8/site-packages/edx_ace/channel/django_email.py", line 93, in deliver
> lms_1 | mail.send()
> lms_1 | File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/message.py", line 306, in send
> lms_1 | return self.get_connection(fail_silently).send_messages([self])
> lms_1 | File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/backends/smtp.py", line 103, in send_messages
> lms_1 | new_conn_created = self.open()
> lms_1 | File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/backends/smtp.py", line 63, in open
> lms_1 | self.connection = self.connection_class(self.host, self.port, **connection_params)
> lms_1 | File "/opt/pyenv/versions/3.8.6/lib/python3.8/smtplib.py", line 253, in __init__
> lms_1 | (code, msg) = self.connect(host, port)
> lms_1 | File "/opt/pyenv/versions/3.8.6/lib/python3.8/smtplib.py", line 341, in connect
> lms_1 | (code, msg) = self.getreply()
> lms_1 | File "/opt/pyenv/versions/3.8.6/lib/python3.8/smtplib.py", line 394, in getreply
> lms_1 | raise SMTPServerDisconnected("Connection unexpectedly closed: "
> lms_1 | smtplib.SMTPServerDisconnected: Connection unexpectedly closed: [Errno 104] Connection reset by peer
With another server setup exactly the same it works fine
kind of lost on this one any suggestions?