Outlook doesn't work

Hi everyone,
I’ve been experiencing, for a few days, the following problem:
inserting a Microsoft (outlook) email in the contact_email, Tutor is unable to send the email, such as the confirmation email for the registration of a new user.

Is anyone having the same problem?

What are the logs from the lms and smtp containers?

tutor local logs --tail=100 -f lms smtp

Pt. 1

root@cl-academy-development-vm01:~/.local/share# tutor local logs --tail=100 -f lms smtp
⚠️  You are running Tutor as root. This is strongly not recommended. If you are doing this in order to access the Docker daemon, you should instead add your user to the 'docker' group. (see https://docs.docker.com/install/linux/linux-postinstall/#manage-docker-as-a-non-root-user)
docker-compose -f /root/.local/share/tutor/env/local/docker-compose.yml -f /root/.local/share/tutor/env/local/docker-compose.prod.yml --project-name tutor_local logs --follow --tail 100 lms smtp
Attaching to tutor_local_lms_1, tutor_local_smtp_1
lms_1            | detected binary path: /openedx/venv/bin/uwsgi
lms_1            | !!! no internal routing support, rebuild with pcre support !!!
lms_1            | uWSGI running as root, you can use --uid/--gid/--chroot options
lms_1            | *** WARNING: you are running uWSGI as root !!! (use the --uid flag) *** 
lms_1            | *** WARNING: you are running uWSGI without its master process manager ***
lms_1            | your memory page size is 4096 bytes
lms_1            | detected max file descriptor number: 1048576
lms_1            | building mime-types dictionary from file /etc/mime.types...567 entry found
lms_1            | lock engine: pthread robust mutexes
lms_1            | thunder lock: enabled
lms_1            | uWSGI http bound on 0.0.0.0:8000 fd 4
lms_1            | spawned uWSGI http 1 (pid: 8)
lms_1            | uwsgi socket 0 bound to TCP address 127.0.0.1:33023 (port auto-assigned) fd 3
lms_1            | uWSGI running as root, you can use --uid/--gid/--chroot options
lms_1            | *** WARNING: you are running uWSGI as root !!! (use the --uid flag) *** 
lms_1            | Python version: 3.8.6 (default, Dec 27 2021, 18:39:58)  [GCC 9.3.0]
lms_1            | Python main interpreter initialized at 0x562425b5f6b0
lms_1            | uWSGI running as root, you can use --uid/--gid/--chroot options
lms_1            | *** WARNING: you are running uWSGI as root !!! (use the --uid flag) *** 
lms_1            | python threads support enabled
lms_1            | your server socket listen backlog is limited to 100 connections
lms_1            | your mercy for graceful operations on workers is 60 seconds
lms_1            | mapped 154032 bytes (150 KB) for 2 cores
lms_1            | *** Operational MODE: preforking ***
lms_1            | WSGI app 0 (mountpoint='') ready in 11 seconds on interpreter 0x562425b5f6b0 pid: 7 (default app)
lms_1            | uWSGI running as root, you can use --uid/--gid/--chroot options
lms_1            | *** WARNING: you are running uWSGI as root !!! (use the --uid flag) *** 
lms_1            | spawned uWSGI worker 1 (pid: 7, cores: 1)
lms_1            | spawned uWSGI worker 2 (pid: 119, cores: 1)
lms_1            | 2022-01-07 17:53:40,945 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/", "context": {"user_id": null, "path": "/", "course_id": "", "org_id": ""}, "username": "", "session": "", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {}}", "time": "2022-01-07T17:53:40.943964+00:00", "event_type": "/", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 1/1] ip () {60 vars in 3490 bytes} [Fri Jan  7 17:53:40 2022] GET / => generated 8861 bytes in 1992 msecs (HTTP/1.0 200) 7 headers in 491 bytes (1 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/2] ip () {56 vars in 3245 bytes} [Fri Jan  7 17:53:42 2022] GET /static/js/i18n/it-it/djangojs.891573f68bc3.js => generated 59626 bytes in 2 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/3] ip () {56 vars in 3237 bytes} [Fri Jan  7 17:53:42 2022] GET /static/js/lms-main_vendor.3c3c9a2604d6.js => generated 585680 bytes in 1 msecs via sendfile() (HTTP/1.0 200) 3 headers in 127 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/4] ip () {56 vars in 3273 bytes} [Fri Jan  7 17:53:42 2022] GET /static/bundles/commons.073e1524329bc8fc8489.d89a1ab40be9.js => generated 417253 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 127 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/5] ip () {56 vars in 3243 bytes} [Fri Jan  7 17:53:42 2022] GET /static/lms/js/require-config.38226099c6ad.js => generated 9017 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/6] ip () {56 vars in 3271 bytes} [Fri Jan  7 17:53:42 2022] GET /static/indigo/css/lms-style-vendor.68e48093f5dd.css => generated 36962 bytes in 1 msecs via sendfile() (HTTP/1.0 200) 3 headers in 112 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/7] ip () {56 vars in 3261 bytes} [Fri Jan  7 17:53:42 2022] GET /static/indigo/css/lms-main-v1.dca892f0e7a0.css => generated 984988 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 113 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/8] ip () {56 vars in 3237 bytes} [Fri Jan  7 17:53:42 2022] GET /static/js/lms-application.0e3fae472a20.js => generated 509155 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 127 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/9] ip () {56 vars in 3237 bytes} [Fri Jan  7 17:53:42 2022] GET /static/js/ie11_find_array.bd1c6dc7a133.js => generated 1685 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/10] ip () {56 vars in 3241 bytes} [Fri Jan  7 17:53:43 2022] GET /static/js/vendor/noreferrer.aa62a3e70ffa.js => generated 1236 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/11] ip () {56 vars in 3239 bytes} [Fri Jan  7 17:53:43 2022] GET /static/js/utils/navigation.08930e16ab3d.js => generated 4438 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/12] ip () {56 vars in 3253 bytes} [Fri Jan  7 17:53:43 2022] GET /static/js/src/jquery_extend_patch.54dddef28d15.js => generated 2812 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/14] ip () {56 vars in 3302 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/images/logo_footer.a0ad180fe1cf.png => generated 3581 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 112 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/14] ip () {56 vars in 3288 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/images/logo.114c3312a1ab.png => generated 2218 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 112 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/15] ip () {56 vars in 3233 bytes} [Fri Jan  7 17:53:43 2022] GET /static/js/header/header.309a1243e175.js => generated 7848 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/16] ip () {58 vars in 3362 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/fonts/IBMPlexSans-Regular.0b5a85206a5a.ttf => generated 180372 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/17] ip () {58 vars in 3360 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/fonts/IBMPlexSans-Italic.9a83928f064c.ttf => generated 189048 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/18] ip () {58 vars in 3360 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/fonts/CrimsonText-Italic.7261d84f2e06.ttf => generated 87932 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/19] ip () {58 vars in 3386 bytes} [Fri Jan  7 17:53:43 2022] GET /static/fonts/vendor/fontawesome-webfont.e6cf7c6ec7c2.woff2?v=4.6.3 => generated 71896 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 114 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/20] ip () {56 vars in 3294 bytes} [Fri Jan  7 17:53:43 2022] GET /static/indigo/images/favicon.6f0bbff387fa.ico => generated 651 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
smtp_1           | + sed -ri '
smtp_1           |      s/^#?(dc_local_interfaces)=.*/\1='\''[0.0.0.0]:25 ; [::0]:25'\''/;
smtp_1           |      s/^#?(dc_other_hostnames)=.*/\1='\'''\''/;
smtp_1           |      s/^#?(dc_relay_nets)=.*/\1='\''172.18.0.8\/16'\''/;
smtp_1           |      s/^#?(dc_eximconfig_configtype)=.*/\1='\''internet'\''/;
smtp_1           | ' /etc/exim4/update-exim4.conf.conf
smtp_1           | + update-exim4.conf -v
smtp_1           | using non-split configuration scheme from /etc/exim4/exim4.conf.template
smtp_1           |     1 LOG: MAIN
smtp_1           |     1   exim 4.92 daemon started: pid=1, -q15m, listening for SMTP on port 25 (IPv6 and IPv4)
smtp_1           | + sed -ri '
smtp_1           |      s/^#?(dc_local_interfaces)=.*/\1='\''[0.0.0.0]:25 ; [::0]:25'\''/;
smtp_1           |      s/^#?(dc_other_hostnames)=.*/\1='\'''\''/;
smtp_1           |      s/^#?(dc_relay_nets)=.*/\1='\''172.18.0.6\/16'\''/;
smtp_1           |      s/^#?(dc_eximconfig_configtype)=.*/\1='\''internet'\''/;
smtp_1           | ' /etc/exim4/update-exim4.conf.conf
smtp_1           | + update-exim4.conf -v
smtp_1           | using non-split configuration scheme from /etc/exim4/exim4.conf.template
smtp_1           |     1 LOG: MAIN
smtp_1           |     1   exim 4.92 daemon started: pid=1, -q15m, listening for SMTP on port 25 (IPv6 and IPv4)

Pt. 2

lms_1            | 2022-01-07 17:53:46,872 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/dashboard", "context": {"user_id": null, "path": "/dashboard", "course_id": "", "org_id": ""}, "username": "", "session": "", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {}}", "time": "2022-01-07T17:53:46.871934+00:00", "event_type": "/dashboard", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 2/21] ip () {60 vars in 3357 bytes} [Fri Jan  7 17:53:46 2022] GET /dashboard => generated 0 bytes in 25 msecs (HTTP/1.0 302) 6 headers in 208 bytes (1 switches on core 0)
lms_1            | [pid: 7|app: 0|req: 1/22] ip () {60 vars in 3380 bytes} [Fri Jan  7 17:53:46 2022] GET /login?next=/dashboard => generated 42127 bytes in 1561 msecs (HTTP/1.0 200) 9 headers in 983 bytes (1 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/23] ip () {56 vars in 3440 bytes} [Fri Jan  7 17:53:48 2022] GET /static/js/lms-base-vendor.188b06b0a06d.js => generated 327113 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 127 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/24] ip () {56 vars in 3450 bytes} [Fri Jan  7 17:53:48 2022] GET /static/js/lms-base-application.2062f84b79fa.js => generated 13655 bytes in 9 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/25] ip () {56 vars in 3489 bytes} [Fri Jan  7 17:53:48 2022] GET /static/js/student_account/logistration_factory.e32d5e4d472c.js?raw => generated 63536 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/26] ip () {56 vars in 3424 bytes} [Fri Jan  7 17:53:48 2022] GET /static/js/vendor/jquery.cookie.js => generated 1941 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | 2022-01-07 17:53:56,268 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:53:56.268100+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 3/27] ip () {66 vars in 3732 bytes} [Fri Jan  7 17:53:56 2022] POST /api/user/v1/validation/registration => generated 314 bytes in 46 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:53:56,834 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:53:56.833713+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 2/28] ip () {66 vars in 3732 bytes} [Fri Jan  7 17:53:56 2022] POST /api/user/v1/validation/registration => generated 314 bytes in 39 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:53:59,847 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:53:59.846642+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | 2022-01-07 17:53:59,858 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:53:59.857974+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 3/29] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:53:59 2022] POST /api/user/v1/validation/registration => generated 212 bytes in 47 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | [pid: 119|app: 0|req: 4/30] ip () {66 vars in 3733 bytes} [Fri Jan  7 17:53:59 2022] POST /api/user/v1/validation/registration => generated 280 bytes in 55 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:00,057 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:00.056540+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 4/31] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:00 2022] POST /api/user/v1/validation/registration => generated 212 bytes in 45 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:00,305 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:00.305028+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 5/32] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:00 2022] POST /api/user/v1/validation/registration => generated 212 bytes in 37 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:09,161 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:09.160639+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 5/33] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:09 2022] POST /api/user/v1/validation/registration => generated 142 bytes in 42 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:11,843 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:11.843063+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 6/34] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:11 2022] POST /api/user/v1/validation/registration => generated 142 bytes in 38 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:23,423 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:23.423211+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 6/35] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:23 2022] POST /api/user/v1/validation/registration => generated 142 bytes in 32 msecs (HTTP/1.0 200) 7 headers in 227 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:25,406 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:25.406223+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 7/36] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:25 2022] POST /api/user/v1/validation/registration => generated 75 bytes in 37 msecs (HTTP/1.0 200) 7 headers in 226 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:27,256 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:27.256533+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | 2022-01-07 17:54:27,258 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:27.258269+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 7/37] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:27 2022] POST /api/user/v1/validation/registration => generated 75 bytes in 35 msecs (HTTP/1.0 200) 7 headers in 226 bytes (1 switches on core 0)
lms_1            | [pid: 119|app: 0|req: 8/38] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:27 2022] POST /api/user/v1/validation/registration => generated 75 bytes in 40 msecs (HTTP/1.0 200) 7 headers in 226 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:27,288 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:27.287913+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | 2022-01-07 17:54:27,295 INFO 119 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v1/validation/registration", "context": {"user_id": null, "path": "/api/user/v1/validation/registration", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"email\": [\"email@outlook.it\"], \"terms_of_service\": [\"false\"]}}", "time": "2022-01-07T17:54:27.295123+00:00", "event_type": "/api/user/v1/validation/registration", "event_source": "server", "page": null}
lms_1            | [pid: 7|app: 0|req: 8/39] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:27 2022] POST /api/user/v1/validation/registration => generated 75 bytes in 33 msecs (HTTP/1.0 200) 7 headers in 226 bytes (1 switches on core 0)
lms_1            | [pid: 119|app: 0|req: 9/40] ip () {66 vars in 3734 bytes} [Fri Jan  7 17:54:27 2022] POST /api/user/v1/validation/registration => generated 75 bytes in 41 msecs (HTTP/1.0 200) 7 headers in 226 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:27,321 INFO 7 [tracking] [user None] [ip ip] logger.py:41 - {"name": "/api/user/v2/account/registration/", "context": {"user_id": null, "path": "/api/user/v2/account/registration/", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {\"email\": [\"email@outlook.it\"], \"name\": [\"Name Surname\"], \"username\": [\"username\"], \"password\": \"********\", \"level_of_education\": [\"\"], \"gender\": [\"\"], \"year_of_birth\": [\"\"], \"mailing_address\": [\"\"], \"goals\": [\"\"], \"terms_of_service\": [\"true\"]}}", "time": "2022-01-07T17:54:27.320809+00:00", "event_type": "/api/user/v2/account/registration/", "event_source": "server", "page": null}
lms_1            | 2022-01-07 17:54:27,612 INFO 7 [audit] [user 3] [ip ip] models.py:2590 - Login success - user.id: 3
lms_1            | 2022-01-07 17:54:27,648 INFO 7 [tracking] [user 3] [ip ip] logger.py:41 - {"name": "edx.user.settings.changed", "context": {"user_id": null, "path": "/api/user/v2/account/registration/", "course_id": "", "org_id": ""}, "username": "", "session": "a368630527fa18a51d69799e94ad06f2", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": {"old": null, "new": "it-it", "truncated": [], "setting": "pref-lang", "user_id": 3, "table": "user_api_userpreference"}, "time": "2022-01-07T17:54:27.647619+00:00", "event_type": "edx.user.settings.changed", "event_source": "server", "page": null}
lms_1            | 2022-01-07 17:54:27,859 INFO 7 [audit] [user 3] [ip ip] register.py:260 - Login success on new account creation - username
lms_1            | [pid: 7|app: 0|req: 9/41] ip () {66 vars in 3687 bytes} [Fri Jan  7 17:54:27 2022] POST /api/user/v2/account/registration/ => generated 92 bytes in 778 msecs (HTTP/1.0 200) 14 headers in 3419 bytes (1 switches on core 0)
lms_1            | 2022-01-07 17:54:28,153 INFO 119 [tracking] [user 3] [ip ip] logger.py:41 - {"name": "/dashboard", "context": {"user_id": 3, "path": "/dashboard", "course_id": "", "org_id": ""}, "username": "username", "session": "ec1943cbf0b960051ba69bcf4a43f541", "ip": "ip", "agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62", "host": "platform.academy.cl-ops.private", "referer": "https://platform.academy.cl-ops.private/register?next=/dashboard", "accept_language": "it,it-IT;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6", "event": "{\"GET\": {}, \"POST\": {}}", "time": "2022-01-07T17:54:28.153502+00:00", "event_type": "/dashboard", "event_source": "server", "page": null}
lms_1            | [pid: 119|app: 0|req: 10/42] ip () {60 vars in 3564 bytes} [Fri Jan  7 17:54:28 2022] GET /dashboard => generated 17634 bytes in 192 msecs (HTTP/1.0 200) 7 headers in 519 bytes (1 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/43] ip () {56 vars in 3453 bytes} [Fri Jan  7 17:54:28 2022] GET /static/indigo/css/lms-main-v1.dca892f0e7a0.css => generated 984988 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 113 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/44] ip () {56 vars in 3496 bytes} [Fri Jan  7 17:54:28 2022] GET /static/images/profiles/default_50.3455a6581573.png => generated 420 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 111 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/45] ip () {56 vars in 3429 bytes} [Fri Jan  7 17:54:28 2022] GET /static/js/commerce/credit.e4a82bfe5f09.js => generated 1333 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/46] ip () {56 vars in 3417 bytes} [Fri Jan  7 17:54:28 2022] GET /static/js/dashboard.08f8029f1954.js => generated 13528 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/47] ip () {56 vars in 3511 bytes} [Fri Jan  7 17:54:28 2022] GET /static/bundles/EntitlementUnenrollmentFactory.14b22a9386d05a93d5b6.5483339edb48.js => generated 6737 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/49] ip () {56 vars in 3482 bytes} [Fri Jan  7 17:54:28 2022] GET /static/course_search/js/dashboard_search_factory.02758adfdeda.js?raw => generated 10312 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 126 bytes (0 switches on core 0)
lms_1            | [pid: 119|app: -1|req: -1/49] ip () {56 vars in 3489 bytes} [Fri Jan  7 17:54:28 2022] GET /static/bundles/UnenrollmentFactory.72da8d2f335bbd960384.e3d218674483.js => generated 4287 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 125 bytes (0 switches on core 0)
lms_1            | [pid: 7|app: -1|req: -1/50] ip () {56 vars in 3494 bytes} [Fri Jan  7 17:54:28 2022] GET /static/indigo/images/logo_footer.a0ad180fe1cf.png => generated 3581 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 112 bytes (0 switches on core 0

Thanks

I see no error there. Could you also paste the logs from the lms-worker?

tutor local logs --tail=100 -f lms-worker

This command should be run just before triggering the error.

Sure

root@cl-academy-development-vm01:~# tutor local logs --tail=100 -f lms-worker
⚠️  You are running Tutor as root. This is strongly not recommended. If you are doing this in order to access the Docker daemon, you should instead add your user to the 'docker' group. (see https://docs.docker.com/install/linux/linux-postinstall/#manage-docker-as-a-non-root-user)
docker-compose -f /root/.local/share/tutor/env/local/docker-compose.yml -f /root/.local/share/tutor/env/local/docker-compose.prod.yml --project-name tutor_local logs --follow --tail 100 lms-worker                                  
Attaching to tutor_local_lms-worker_1
lms-worker_1     |   . integrated_channels.integrated_channel.tasks.unlink_inactive_learners
lms-worker_1     |   . lms.djangoapps.bulk_email.tasks.send_course_email
lms-worker_1     |   . lms.djangoapps.certificates.tasks.generate_certificate
lms-worker_1     |   . lms.djangoapps.discussion.tasks.send_ace_message
lms-worker_1     |   . lms.djangoapps.discussion.tasks.update_discussions_map
lms-worker_1     |   . lms.djangoapps.email_marketing.tasks.get_email_cookies_via_sailthru
lms-worker_1     |   . lms.djangoapps.email_marketing.tasks.update_course_enrollment
lms-worker_1     |   . lms.djangoapps.email_marketing.tasks.update_user
lms-worker_1     |   . lms.djangoapps.email_marketing.tasks.update_user_email
lms-worker_1     |   . lms.djangoapps.gating.tasks.task_evaluate_subsection_completion_milestones
lms-worker_1     |   . lms.djangoapps.grades.tasks.compute_all_grades_for_course
lms-worker_1     |   . lms.djangoapps.grades.tasks.compute_grades_for_course
lms-worker_1     |   . lms.djangoapps.grades.tasks.compute_grades_for_course_v2
lms-worker_1     |   . lms.djangoapps.grades.tasks.recalculate_course_and_subsection_grades_for_user
lms-worker_1     |   . lms.djangoapps.grades.tasks.recalculate_subsection_grade_v3
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.calculate_grades_csv
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.calculate_may_enroll_csv
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.calculate_problem_grade_report
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.calculate_problem_responses_csv.v2
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.calculate_students_features_csv
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.cohort_students
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.course_survey_report_csv
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.delete_problem_state
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.export_ora2_data
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.export_ora2_submission_files
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.export_ora2_summary
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.generate_anonymous_ids_for_course
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.generate_certificates
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.override_problem_score
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.proctored_exam_results_csv
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.rescore_problem
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.reset_problem_attempts
lms-worker_1     |   . lms.djangoapps.instructor_task.tasks.send_bulk_course_email
lms-worker_1     |   . lms.djangoapps.program_enrollments.tasks.expire_waiting_enrollments
lms-worker_1     |   . lms.djangoapps.verify_student.tasks.send_request_to_ss_for_user
lms-worker_1     |   . lms.djangoapps.verify_student.tasks.send_verification_status_email
lms-worker_1     |   . openedx.core.djangoapps.bookmarks.tasks.update_xblocks_cache
lms-worker_1     |   . openedx.core.djangoapps.content.block_structure.tasks.get_course_in_cache
lms-worker_1     |   . openedx.core.djangoapps.content.block_structure.tasks.get_course_in_cache_v2
lms-worker_1     |   . openedx.core.djangoapps.content.block_structure.tasks.update_course_in_cache
lms-worker_1     |   . openedx.core.djangoapps.content.block_structure.tasks.update_course_in_cache_v2
lms-worker_1     |   . openedx.core.djangoapps.content.course_overviews.tasks.async_course_overview_update
lms-worker_1     |   . openedx.core.djangoapps.coursegraph.tasks.dump_course_to_neo4j
lms-worker_1     |   . openedx.core.djangoapps.credentials.tasks.v1.tasks.send_grade_to_credentials
lms-worker_1     |   . openedx.core.djangoapps.credit.tasks.update_credit_course_requirements
lms-worker_1     |   . openedx.core.djangoapps.heartbeat.tasks.sample_task
lms-worker_1     |   . openedx.core.djangoapps.programs.tasks.award_course_certificate
lms-worker_1     |   . openedx.core.djangoapps.programs.tasks.award_program_certificates
lms-worker_1     |   . openedx.core.djangoapps.programs.tasks.revoke_program_certificates
lms-worker_1     |   . openedx.core.djangoapps.programs.tasks.update_certificate_visible_date_on_course_update
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks.ScheduleCourseNextSectionUpdate
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks.ScheduleCourseUpdate
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks.ScheduleRecurringNudge
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks.ScheduleUpgradeReminder
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks._course_update_schedule_send
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks._recurring_nudge_schedule_send
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks._upgrade_reminder_schedule_send
lms-worker_1     |   . openedx.core.djangoapps.schedules.tasks.update_course_schedules
lms-worker_1     |   . openedx.core.djangoapps.service_status.tasks.delayed_ping
lms-worker_1     |   . openedx.core.djangoapps.verified_track_content.tasks.sync_cohort_with_mode
lms-worker_1     |   . openedx.features.enterprise_support.tasks.clear_enterprise_customer_data_consent_share_cache
lms-worker_1     |   . super_csv.mixins.do_deferred_commit
lms-worker_1     |   . super_csv.tasks.expire_data
lms-worker_1     |   . user_tasks.tasks.purge_old_user_tasks
lms-worker_1     | 
lms-worker_1     | /openedx/venv/lib/python3.8/site-packages/celery/platforms.py:800: RuntimeWarning: You're running the worker with superuser privileges: this is
lms-worker_1     | absolutely not recommended!
lms-worker_1     | 
lms-worker_1     | Please specify a different user using the --uid option.
lms-worker_1     | 
lms-worker_1     | User information: uid=0 euid=0 gid=0 egid=0
lms-worker_1     | 
lms-worker_1     |   warnings.warn(RuntimeWarning(ROOT_DISCOURAGED.format(
lms-worker_1     | 2022-01-07 17:53:46,141 INFO 1 [celery.worker.consumer.connection] [user None] [ip None] connection.py:24 - Connected to redis://redis:6379/0
lms-worker_1     | 2022-01-07 17:53:46,157 INFO 1 [celery.worker.consumer.mingle] [user None] [ip None] mingle.py:43 - mingle: searching for neighbors
lms-worker_1     | 2022-01-07 17:53:47,196 INFO 1 [celery.worker.consumer.mingle] [user None] [ip None] mingle.py:52 - mingle: all alone
lms-worker_1     | 2022-01-07 17:53:47,248 INFO 1 [celery.apps.worker] [user None] [ip None] worker.py:161 - celery@edx.lms.core.default.%cb62646186ad ready.
lms-worker_1     | 2022-01-07 17:54:27,739 INFO 1 [celery.worker.strategy] [user None] [ip None] strategy.py:157 - Received task: common.djangoapps.student.tasks.send_activation_email[8c2d5df3-e2a9-4e0a-a8f8-9e6d0b6c3e6c]  
lms-worker_1     | /openedx/venv/lib/python3.8/site-packages/celery/platforms.py:800: RuntimeWarning: You're running the worker with superuser privileges: this is
lms-worker_1     | absolutely not recommended!
lms-worker_1     | 
lms-worker_1     | Please specify a different user using the --uid option.
lms-worker_1     | 
lms-worker_1     | User information: uid=0 euid=0 gid=0 egid=0
lms-worker_1     | 
lms-worker_1     |   warnings.warn(RuntimeWarning(ROOT_DISCOURAGED.format(
lms-worker_1     | 2022-01-07 17:54:29,011 ERROR 112 [edx_ace.channel.django_email] [user 3] [ip 127.0.0.1] django_email.py:70 - (554, b'5.2.252 SendAsDenied; tutor.edx.platform@outlook.it not allowed to send as contact@platform.academy.cl-ops.private; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:6A060000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:5D020000, 1.36674:0E000000, 1.61250:00000000, 1.45378:62020000, 1.44866:80010000, 16.55847:48040000, 17.43559:0000000024020000000000000000000000000000, 20.52176:140F03930B004010F1030000, 20.50032:140F03937B174010F1030000, 0.35180:00000000, 255.23226:00000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0A000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:82000000, 1.36674:32000000, 1.61250:00000000, 1.45378:87000000, 1.44866:01000000, 16.55847:EE000000, 17.43559:0000000098030000000000000000000000000000, 20.52176:140F03930B00101072000000, 20.50032:140F03937B17F01F69000000, 0.35180:0A000000, 255.23226:0A001380, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:02000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:00000000, 0.38698:46000000, 1.41134:46000000, 7.36354:010000000000010B01000000, 0.37692:86000000, 0.37948:86000000, 5.33852:00000000534D545000000000, 7.36354:010000000000010901000000, 4.56248:DC040000, 7.40748:010000000000010B01000000, 7.57132:000000000000000086000000, 1.63016:32000000, 4.39640:DC040000, 8.45434:FE7F03007C47BD3C000000000000000086000000, 1.46798:04000000, 5.10786:0000000031352E32302E343836372E3031313A444239505230394D42353031383A34336138383130372D323764662D343839662D383664622D3561303233316534646666663A323232383230003A323232383230, 7.51330:DE2D66C006D2D9082D0B82AC, 0.39570:00000000, 1.55954:0A000000, 0.49266:56000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:02000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C7000000, 255.31418:CC000000, 0.22753:03000336, 255.21817:DC040000, 0.64418:D1000000, 4.39842:DC040000, 0.41586:D1000000, 4.60547:DC040000, 0.21966:0A003267, 4.30158:DC040000 [Hostname=DB9PR09MB5018.eurprd09.prod.outlook.com]')
lms-worker_1     | Traceback (most recent call last):
lms-worker_1     |   File "/openedx/venv/lib/python3.8/site-packages/edx_ace/channel/django_email.py", line 68, in deliver
lms-worker_1     |     mail.send()
lms-worker_1     |   File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/message.py", line 306, in send
lms-worker_1     |     return self.get_connection(fail_silently).send_messages([self])
lms-worker_1     |   File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/backends/smtp.py", line 110, in send_messages
lms-worker_1     |     sent = self._send(message)
lms-worker_1     |   File "/openedx/venv/lib/python3.8/site-packages/django/core/mail/backends/smtp.py", line 126, in _send
lms-worker_1     |     self.connection.sendmail(from_email, recipients, message.as_bytes(linesep='\r\n'))
lms-worker_1     |   File "/opt/pyenv/versions/3.8.6/lib/python3.8/smtplib.py", line 892, in sendmail
lms-worker_1     |     raise SMTPDataError(code, resp)
lms-worker_1     | smtplib.SMTPDataError: (554, b'5.2.252 SendAsDenied; tutor.edx.platform@outlook.it not allowed to send as contact@platform.academy.cl-ops.private; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:6A060000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:5D020000, 1.36674:0E000000, 1.61250:00000000, 1.45378:62020000, 1.44866:80010000, 16.55847:48040000, 17.43559:0000000024020000000000000000000000000000, 20.52176:140F03930B004010F1030000, 20.50032:140F03937B174010F1030000, 0.35180:00000000, 255.23226:00000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0A000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:82000000, 1.36674:32000000, 1.61250:00000000, 1.45378:87000000, 1.44866:01000000, 16.55847:EE000000, 17.43559:0000000098030000000000000000000000000000, 20.52176:140F03930B00101072000000, 20.50032:140F03937B17F01F69000000, 0.35180:0A000000, 255.23226:0A001380, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:02000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:00000000, 0.38698:46000000, 1.41134:46000000, 7.36354:010000000000010B01000000, 0.37692:86000000, 0.37948:86000000, 5.33852:00000000534D545000000000, 7.36354:010000000000010901000000, 4.56248:DC040000, 7.40748:010000000000010B01000000, 7.57132:000000000000000086000000, 1.63016:32000000, 4.39640:DC040000, 8.45434:FE7F03007C47BD3C000000000000000086000000, 1.46798:04000000, 5.10786:0000000031352E32302E343836372E3031313A444239505230394D42353031383A34336138383130372D323764662D343839662D383664622D3561303233316534646666663A323232383230003A323232383230, 7.51330:DE2D66C006D2D9082D0B82AC, 0.39570:00000000, 1.55954:0A000000, 0.49266:56000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:02000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C7000000, 255.31418:CC000000, 0.22753:03000336, 255.21817:DC040000, 0.64418:D1000000, 4.39842:DC040000, 0.41586:D1000000, 4.60547:DC040000, 0.21966:0A003267, 4.30158:DC040000 [Hostname=DB9PR09MB5018.eurprd09.prod.outlook.com]')
lms-worker_1     | 2022-01-07 17:54:29,018 INFO 112 [celery.app.trace] [user None] [ip None] trace.py:125 - Task common.djangoapps.student.tasks.send_activation_email[8c2d5df3-e2a9-4e0a-a8f8-9e6d0b6c3e6c] succeeded in 1.2746259300038218s: None
lms-worker_1     | smtplib.SMTPDataError: (554, b'5.2.252 SendAsDenied; tutor.edx.platform@outlook.it not allowed to send as contact@platform.academy.cl-ops.private; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.

Mmh, there is an error