Course Creator request email failed using AWS SES

CodeWithEmad · November 3, 2021, 8:24am

Hi everyone.

I’m using Amazon SES (Simple Email Service) as SMTP and it’s working flawlessly (activation email sent to registered users). but when I tried to send the Course Creator Request email, it failed.

Failure sending 'pending state' e-mail for user.email to studio_request_email",

I used a YAML plugin and set STUDIO_REQUEST_EMAIL to my desired email and it works fine when I’m using Google as SMTP on local but it’s not working with AWS.

I think the issue is with the send_mail function.

github.com

edx/edx-platform/blob/d701b423f123a484d059d211fe9de927f72e42fb/cms/djangoapps/course_creators/admin.py#L183

    
      
              context = {'user_name': user.username, 'user_email': user.email}
          
          
    subject = render_to_string('emails/course_creator_admin_subject.txt', context)
              subject = ''.join(subject.splitlines())
              message = render_to_string('emails/course_creator_admin_user_pending.txt', context)
          
          
    try:
                  send_mail(
                      subject,
                      message,
                      studio_request_email,
                      [studio_request_email],
                      fail_silently=False
                  )
              except SMTPException:
                  log.warning("Failure sending 'pending state' e-mail for %s to %s", user.email, studio_request_email)
          
          

          
@receiver(m2m_changed, sender=CourseCreator.organizations.through)
          def course_creator_organizations_changed_callback(sender, **kwargs):  # pylint: disable=unused-argument
              """

How sending emails are handled in different sections like registrations and why it’s different here ?
Are there any variables needed to be set in config.yml to solve this issue??

regis · November 4, 2021, 2:45pm

What are the logs from the lms-worker and cms-worker containers after the task failed?

EDIT: the email is sent to and from the email address stored in settings.FEATURES.get('STUDIO_REQUEST_EMAIL'). The default for this email address is… an empty string (source)

We can verify that this address is also undefined in tutor:

tutor local run --no-deps cms ./manage.py cms shell -c "from django.conf import settings; print(settings.FEATURES.get('STUDIO_REQUEST_EMAIL'))"

To fix this issue, we should:

Open an issue in tutor
Define the setting in tutor
Make a PR upstream to define a good default for this setting

Would you like to do either of these items @CodeWithEmad?

CodeWithEmad · November 21, 2021, 7:43am

sure, I’m a bit busy these days, but I would love to work on it

system · February 19, 2022, 7:43am

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